Challenge

With logs growing faster than ingest budgets, the company needed to ensure no data was lost and all reliability-critical analytics were maintained.

As the world embraces digital transformation, Automation Anywhere has grown rapidly, introducing new challenges. While Automation Anywhere engineers continuously build new features, their customers use their solutions at an accelerated rate. This results in an explosive amount of data coursing through their systems.

Ensuring observability and reliability throughout their tech stack is of the utmost importance for Automation Anywhere. Raj Desikavinayagompillai, US Cloud Operations lead for Automation Anywhere, shares that the main challenge is to ensure that all data is collected and searchable. However, ingest budgets are not growing as fast as the logs — a challenge for many organizations experiencing rapid growth. They must stay within their ingest budgets while ensuring that no data is lost, and all reliability-critical analytics are gleaned from the data.

Raj says that collecting logs is just the tip of the iceberg, "Logs are nothing but data for us. We want to do more with the data." Automation Anywhere needed a cost-effective solution to scale their cloud observability infrastructure that would allow them to collect all logs as well as make them useful and actionable for their teams.

Solution

Automation Anywhere chose Sumo Logic as its strategic observability partner in ensuring the collection of all log data and extracting actionable insights while staying within budget.

Sumo Logic has helped Automation Anywhere dramatically increase efficiencies. Data Tier pricing allows Automation Anywhere to collect all logs as their data ingestion requirements grow. Dashboarding and alerting features enable Automation Anywhere to build workflows that have reduced time spent on analysis from days to less than 30 minutes.

Further, Sumo Logic provides the needed toolkit for Automation Anywhere to develop and refine their workflows to reduce manual engineering tasks, most notably through auto-remediation with the Shoreline and Sumo Logic integration. Other key tools used in this solution include Atlassian Opsgenie and Jira.

Results

Raj, being in the industry for over two decades, is very familiar with the solutions available in the market. In his previous company, he worked with Splunk. Now at Automation Anywhere, he is the lead Sumo Logic evangelist, growing the strategic partnership.

Automation Anywhere's engineers are continuously working with Sumo Logic to free up engineering hours by identifying ways to use Sumo Logic's features and integration capabilities to create workflows that simplify monitoring and ensure reliability.